Support
A question, suggestion or problem? Check the answers below or write in. You'll hear back from the person who makes the app.
Where is my data stored?
On your iPhone and, if iCloud is on, in your iCloud account's private database. Trolly has no server and receives nothing. Details in the Privacy Policy.
How do I move my data to a new iPhone?
With iCloud turned on for both devices, on the same Apple Account, your data syncs on its own. Check Profile › iCloud sync.
How do I add a fixed cost?
In Profile › Fixed costs, tap +. It's added to every month from the start you choose. To change a single month's amount, or skip the month, tap the fixed cost's row in the Transactions tab.
How do installments work?
In the Installments tab, add the purchase with the number of installments and either its total or the amount of each installment: Trolly works out the other. Each month's installment goes into the Variable category on its own. With two or more cards, the filter at the top shows each card's purchases.
How do I add income and see my balance?
In the Transactions tab, tap + › New income. With at least one income entry in the month, Trolly shows the month's balance (income minus expenses, fixed costs and installments) in the Transactions tab and in Summary. With Trolly Pro, Insights show the year's income, balance and savings rate.
Why does a category show as OVER when I've barely spent anything?
Because it has no limit yet: without a limit, any spending shows as OVER. Tap the category in the Transactions tab and set its limit. It keeps applying in the following months until you change it; for a one-off month, choose This month only when editing.
What does Trolly Pro include?
Unlimited goals and installments, Year insights, CSV/OFX statement import, PDF and CSV export, Face ID lock and alternate icons. Subscribe in Profile › Trolly Pro.
How do I cancel my subscription?
In iPhone Settings › your name › Subscriptions › Trolly › Cancel Subscription. Subscriptions are managed by Apple. Everything you created stays in the app.
I switched iPhones and Pro isn't showing.
Open Profile › Trolly Pro and tap Restore, signed in with the same Apple Account you used to buy it.
I got a Trolly code. Where do I use it?
In Profile › Redeem code.
How do I change the language or currency?
In Profile › Language and currency. Switching currency doesn't convert amounts, it only changes the symbol.
How do I add a widget?
Touch and hold the Home Screen, tap Edit › Add Widget and choose Trolly. The step-by-step guide, with examples, is in the app under Profile › Help › How to add widgets. If a widget looks out of date, open Trolly once: the app is what refreshes the summary.
How do I delete all my data?
In Profile › Reset everything. The app asks for two confirmations and deletes everything you've entered, from your iPhone and from your iCloud; language, currency and Trolly Pro stay as they are. If you'd rather delete the app, also delete Trolly's data in iCloud under Settings › your name › iCloud › Manage Account Storage.
Why does the app ask for a card's last 4 digits?
Only so you know which card you used for each installment purchase. The full number, expiration date and security code are never requested.